FAQs

How do I redeem my gift certificate?
To redeem your gift certificate, simply input your gift certificate code into the promo code box during checkout.

Why does my bag have minor texture inconsistencies?
Although we do our best to use only the highest quality of leather, it is still a natural product and each hide has it’s own individual characterizes.  Hides will vary in texture and in color and that is to be expected.

How long will it take to get my bag?
Our bags are handmade to order, taking time to make exactly what you requested.  Generally, your order will be delivered within 4-6 weeks from the day the order was placed. 

Can I can cancel my order?
You can cancel your order for up to 24 hours without any fees or penalties.  There is a $50 cancellation fee for orders cancelled within 2-3 days.  There is a $100 cancellation fee for orders cancelled within 4-7 days. After 1 week, orders cannot be cancelled.   See full return & cancelation policy.

Can I change my order?
You may change your order for up to 24 hours without any fees or penalties.  After 24 hours, you may be charged a change fee of up to $100.00.